Getting help
If you’re having trouble with the platform, here are your options:Documentation
Browse these docs for guides on every feature.
GPU Pricing
Compare GPU prices at gpuperhour.com.
Common issues
My deployment is stuck in Provisioning
My deployment is stuck in Provisioning
Provisioning typically takes 1–3 minutes. If it’s been more than 5 minutes, you can stop the deployment and try a different offer from the marketplace.
I can't SSH into my instance
I can't SSH into my instance
Check the SSH troubleshooting guide for common connection issues including permission denied, connection refused, and timeout errors.
My deployment was terminated unexpectedly
My deployment was terminated unexpectedly
Deployments are automatically stopped when your credit balance is insufficient to cover the next billing cycle. Set up auto top-up to prevent this.
I lost my SSH private key
I lost my SSH private key
Platform-generated private keys can only be downloaded once. Generate a new key pair in SSH Keys and use it for your next deployment.
My volume is in Error state
My volume is in Error state
You can delete volumes in Error state and create a new one. If the issue persists, try a different region.
Payment failed
Payment failed
If a payment fails, check that your card details are correct and that your bank isn’t blocking the transaction. You can add a new payment method on the Billing page.
Data and privacy
- Instance data — When a deployment is stopped, instance disk data is not retained. Use volumes for persistent storage, or download files before stopping.
- Volume data — Volume data persists in the region where it was created until you delete the volume.
- Account data — Your profile, billing history, and SSH key metadata are stored securely. Deleting your account removes your access; see Settings for details.